2 – 7 years

Job description

Senior Technical Writer

Responsibilities:

Job Description:
We are seeking a highly skilled and experienced Senior Technical Writer to join our dynamic team.

Qualifications:

• Experience authoring technical documentation required

• Able to work effectively in a fast-moving environment, can manage multiple projects while maintaining attention to details

• Technical writing portfolio including, but not limited to: user guides and tutorials, release notes, software or hardware documentation, style guidelines

• Highly self-driven, able to independently collaborate with product and business stakeholders to develop documentation standards and roadmap

• Possess e-commerce industry experience, or able to quickly develop a solid understanding of the e-commerce business; experience authoring open platform developer documentation

• Experience working on a global product with international partners across different time zones

• Strong demonstrable knowledge of professional technical writing, including industry standard practices like DITA and information mapping, quality standards, content development process, end-to-end design flow etc

• Strong interest in working with new technology and software tools

• Bachelor’s or higher degree in Technical Communication, English, Instructional Design, a related field, or equivalent experience

Responsibilities:

• We’re looking for experienced technical writers to work with our commercial platform teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants
• Plan, write, and manager technical and process documentation and learning resources
• define general best practices and style guidelines for consistency; establish and implement documentation quality standards
• define new documentation processes and iterate on current workflows for efficiency
• collaborate closely with business or product domain owners, keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation
• gather qualitative and quantitative feedback from developers and end user communities to iterate on content quality and efficacy
• Provide professional and material support to ensure consistency, cohesiveness and user-friendliness of API and user interface designs
• Provide professional leadership and mentorship for technical writing team
• Deliver results in a dynamic work environment with limited supervision

Requirements:

• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field; Master’s degree preferred.
• 5 years of experience in Technical Writer or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Competitive salary
• Flexible work arrangements
• Professional development opportunities

How to Apply:
Interested candidates should submit their resume and cover letter to hr@bmsquareinc.com. Please include “Senior Technical Writer Application” in the subject line.

BM Square Inc is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace.